Job Purpose To maintain good relationships with farmers, dealers, distributors, and customers, understand their requirements, support sales, and ensure customer satisfaction.
Key Responsibilities
- Maintain regular contact with farmers, dealers, and distributors.
- Handle customer enquiries and provide product information.
- Follow up on customer requirements, orders, and deliveries.
- Collect customer feedback on cattle feed products and services.
- Handle customer complaints and coordinate with the concerned departments for resolution.
- Develop and maintain good relationships with existing customers.
- Identify new customers and business opportunities.
- Coordinate with the Sales and Production teams based on customer requirements.
- Maintain customer details, follow-up records, and sales reports.
- Support the sales team in achieving customer retention and sales targets.
- Monitor market feedback and competitor activities.
- Conduct regular customer visits when required.
Required Skills
- Positive communication and interpersonal skills.
- Customer handling and follow-up skills.
- Basic knowledge of MS Office / Excel.
- Good convincing and negotiation skills.
- Ability to coordinate with Sales, Production, Dispatch, and Accounts teams.
- Willingness to travel for customer/dealer visits.
- Experience in cattle feed, dairy, animal nutrition, FMCG, or related industries will be an advantage.
- Knowledge of the local market and dealer/farmer network is preferred.
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience
- Customer relationship management: 1 year (Required)