School name: Exceed school

Location: Puppalaguda, Manikonda For a Customer Relationship Manager (CRM) in a school, the main responsibility is to maintain robust relationships with parents, students, prospective parents, and the school management, while ensuring a positive parent experience and supporting admissions and retention.

Roles & Responsibilities – Customer Relationship Manager (School)

- Parent Relationship Management
- Maintain positive and professional relationships with parents.
- Regularly communicate with parents regarding school activities, events, academics, and important updates.
- Understand parent concerns, expectations, and feedback.
- Handle parent queries through phone calls, WhatsApp, email, and face-to-face meetings.
- Parent Complaint & Grievance Handling
- Receive and record parent complaints and concerns.
- Coordinate with teachers and departments to resolve issues.
- Follow up with parents until the concern is properly addressed.
- Maintain records of complaints, resolutions, and follow-ups.
- Admissions & Enquiry Management
- Handle enquiries from prospective parents.
- Explain school facilities, curriculum, fee structure, activities, and admission procedures.
- Schedule and coordinate campus visits.
- Follow up with prospective parents after enquiries and visits.
- Maintain accurate enquiry and admission follow-up records.
- Student Retention & Parent Satisfaction
- Regularly interact with existing parents to understand their satisfaction.
- Identify parents who may have concerns about continuing their child's education.
- Take appropriate action to improve parent satisfaction and retention.
- Conduct parent feedback and satisfaction surveys.
- Communication & Coordination
- Coordinate between parents, teachers, coordinators, management, transport, accounts,



and administration.
- Ensure important parent communications are shared on time.
- Assist in organizing parent meetings, orientations, workshops, and school events.
- Feedback Management
- Collect feedback from parents about academics, facilities, transportation, activities, and other services.
- Analyze common concerns and share reports with management.
- Suggest improvements based on parent feedback.
- CRM & Data Management
- Maintain updated records of parents, students, enquiries, visits, calls, complaints, and follow-ups.
- Update CRM/ERP systems regularly.
- Prepare daily, weekly, and monthly reports.
- Track enquiry-to-admission conversions and follow-up status.
- School Events & Parent Engagement
- Coordinate parent participation in school events.
- Encourage parents to participate in workshops, celebrations, activities, and community programs.
- Maintain strong engagement with the parent community.
- Fee & Administrative Coordination
- Coordinate with the accounts department regarding fee-related queries.
- Assist parents with information regarding fee schedules, transport, uniforms, books, and other school services.
- Escalate unresolved financial or administrative concerns to the appropriate department.
- Student Support
- Listen to student-related concerns raised by parents.
- Coordinate with teachers and academic coordinators when necessary.
- Follow up to ensure concerns are addressed appropriately.
- Follow-Up & Reporting
- Make daily follow-up calls to prospective and existing parents.
- Maintain a follow-up calendar.
- Track pending issues and ensure timely closure.
- Submit regular CRM reports to the management.

Pay: ₹15,000.00 - ₹35,000.00 per month

Education

- Master's (Required)

Experience:
- Event marketing: 3 years (Required)

Work Location: In person

📌 Customer Relationship Manager (Pirancheri)
🏢 exceed school
📍 Pirancheri