: Customer Relationship Manager (CRM)

Company: Gayatri Industries

Location: Silvassa, Dadra & Nagar Haveli

Department: Sales & Customer Relations

Reports To: Business Development Head / Management

Employment Type: Full-Time

About Gayatri Industries

Gayatri Industries is a precision fabrication and modular construction company established in 1987, based in Silvassa, Dadra & Nagar Haveli. ISO 9001:2015 certified, we specialize in manufacturing portable cabins, Pre-Engineered Buildings (PEB), and related fabricated products for clients across industrial, infrastructure, and energy sectors.

Job Summary

We are looking for a proactive and personable Customer Relationship Manager to build, manage, and strengthen relationships with our clients across the order lifecycle — from initial inquiry through delivery and after-sales support. The ideal candidate will act as the primary point of contact for customers, ensuring high satisfaction, repeat business, and smooth coordination between clients and internal teams (sales, production, and dispatch).

Key Responsibilities

- Serve as the main point of contact for existing and prospective clients, addressing queries, concerns, and requirements promptly and professionally.
- Build and maintain long-term relationships with key accounts to encourage repeat orders and referrals.
- Coordinate with the sales and business development team to follow up on leads, quotations, and order confirmations.
- Coordinate with the production and dispatch teams to track order status and proactively update customers on timelines.
- Handle post-delivery follow-ups, resolve complaints, and ensure timely closure of service issues.
- Maintain accurate and up-to-date customer records, interaction history,



and order details (in CRM software / Excel trackers as applicable).
- Gather customer feedback and share insights with management to improve products, processes, and service quality.
- Support the creation of customer satisfaction reports and periodic account reviews.
- Identify upselling/cross-selling opportunities within the existing client base.
- Assist in preparing proposals, follow-up emails, and client-facing documentation as needed.

Required Qualifications & Skills

- Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
- Fresher or 1–2 years of experience in customer relationship management, client servicing, or a similar client-facing role (experience in manufacturing, construction, or B2B industries preferred).
- Excellent verbal and written communication skills in English and Hindi (Gujarati is a plus).
- Strong interpersonal skills with the ability to build trust and relation with clients.
- Proficiency in MS Office (Excel, Word); familiarity with CRM software is an advantage.
- Positive organizational skills with the ability to multitask and manage multiple client accounts simultaneously.
- Problem-solving mindset with a customer-first attitude.

Preferred Qualifications

- Prior experience in the fabrication, PEB, portable cabin, or construction industry.
- Familiarity with basic order/production workflows in a manufacturing setup.

Key Attributes

- Professional demeanor and robust ownership mindset.
- Patience and empathy when handling client concerns.
- Comfortable working cross-functionally with sales, production, and dispatch teams.
- Willingness to travel occasionally for client meetings/site visits, if required.

Compensation As per industry standards, commensurate with experience.

Pay: ₹9,694.11 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Silvassa)
🏢 Gayatri Industries
📍 Silvassa