Company Description:

Praneeth Group has been established as a name for undeniable faith since its inception in 2007. Ever since, we have left no stone unturned in delivering 23+ projects with utmost care and detail, owing to our top-notch quality. We believe the core driving factor of our victory, in addition to our commitment to construction, is the trust our patrons have kept on us.

Quality is a non-negotiable for us, and we have developed some of the best techniques to deliver great homes for those who believe in us and share their dreams. Check out our project range and be nothing short of convinced when we say we have taken the first place in delivering your much-awaited dream home.

Role Description: The role of a Sr. Manager in CRM/Sales Administration within the construction industry is a comprehensive and multifaceted position that requires the ability to manage multiple projects from inception to completion. This involves overseeing every stage from the initial booking advance to the final handover of possession, including settling all financial matters with the association. Below is the detailed breakdown of the responsibilities associated with this role:

- Project Management: Oversee and ensure active involvement in the approval of plans, including floor plans, area statements, and the allocation of units to landowners.
- Cross-functional Coordination: Work closely with the legal, accounts, technical, and liaison teams to ensure seamless project execution.
- Regulatory Compliance: Ensure that all projects comply with RERA (Real Estate Regulatory Authority) approvals and guidelines.
- Inventory Management: Maintain and manage project inventory to ensure accurate tracking and efficient allocation.
- Project Documentation in REALX: Manage the documentation process in REALX, including sending welcome emails and demand letters, preparing bank-related documents, and handling the handover process, etc.
- Legal Coordination: Coordinate with the legal team for the preparation of Agreements of Sale (AOS), Sale Deeds, TPA/QPA, and related bank documents.
- Banking and Loan Processes: Possess extensive knowledge of all banking and loan processes related to real estate transactions.
- Customer Onboarding: Receive booking forms from the sales team, enter data into REALX, and introduce yourself to customers. Provide orientation on company policies, rules, regulations, terms, conditions, and best practices.




- Cash Flow Management: Prepare and manage cash flow projections on a daily, weekly, monthly, quarterly, yearly, and overall project tenure basis.
- Tax and Compliance Knowledge: Have a thorough understanding of TDS (Tax Deducted at Source), GST (Goods and Services Tax), and other relevant tax laws.
- Property Transfers: Manage cancellations, property transfers, and modifications of details as necessary.
- Registration Process: Possess in-depth knowledge of the registration process for real estate properties like apartments, villas, open plots, commercial properties, etc.
- Handover Process: Oversee the documentation and physical process of handing over properties to customers.
- Refund Management: Handle the refund process if required, ensuring customer satisfaction, i.e., delight.
- Customer Query Resolution: Address and resolve customer queries across technical, financial, legal, and general domains.
- Sales Team Coordination: Regularly update the sales team with information from bankers to facilitate increased sales.
- Customer Relationship Management: Maintain positive relations with customers, encouraging them to provide positive reviews and testimonials regularly.
- Association Formation: Assist in forming associations (owners' welfare) in line with RERA guidelines and AOS terms.
- Liaison Coordination: Work with the liaison team to complete the association certificate.
- RERA Updates: Provide quarterly updates to RERA by coordinating with accounts and technical teams.
- Customer Engagement: Send wishes to customers on significant occasions like birthdays and anniversaries.
- Highlighting Positive Customer Feedback: Regularly highlight positive customer experiences and feedback.
- Interest Collection: Collect interest from customers when payments are delayed.
- Financial Strategy Development: Create new financial options with bankers, such as ADF (Advance Disbursement Facility) and EMI holidays.

Strategic Collection Plans: Develop strategic plans for collections with both existing and new bank teams.



Banker Approvals: Secure project approvals from bankers as required.

- Sales Team Meetings: Conduct regular meetings with the sales team to align on goals and strategies.
- Inventory Oversight: Maintain oversight of inventory management to ensure accuracy and efficiency.
- Regulatory Updates: Stay informed on updates to interest rates, taxes, stamp duty, and other relevant financial regulations.
- Team Leadership: Lead, manage, and monitor the team, providing guidance and ensuring they understand all responsibilities and tasks.
- File Management: Share files and responsibilities within the team on a rotational basis.
- Target Achievement: Work diligently to meet project targets.
- Process Improvement: Continuously seek opportunities for process improvements in REALX to enhance efficiency through automation.
- Social Media Proficiency: Possess knowledge of social media platforms and their use in professional settings.
- MIS/MIR Reporting: Generate Management Information Systems (MIS) and Management Information Reports (MIR) as needed.
- Conflict Resolution: Resolve any issues that arise between team members to maintain a cohesive working environment.
- Recruitment Involvement: Participate in the recruitment process to ensure the team is staffed with qualified and capable individuals. This role demands a high level of organizational skill, attention to detail, and the ability to manage and coordinate across various teams and functions.

Qualifications

- Candidates should possess strong Analytical Skills to interpret customer data, track performance metrics, and identify trends.
- Candidates must have 10+ years of experience in the construction field is mandatory.
- Candidates should possess excellent Communication skills to interact with clients, coordinate with internal teams, and prepare clear reports and presentations.
- Candidates should possess Project Management skills to coordinate customer-related activities, manage timelines, and ensure smooth handovers across teams.
- Experience with CRM tools or customer databases, preferably in construction or real estate, is beneficial.
- Robust customer service orientation, problem-solving abilities, and attention to detail are important.
- Ability to work on-site in Hyderabad and collaborate effectively in a team environment.
- The salary range is between 9 LPA - 9.5 LPA.

📌 Customer Relationship Management Manager (Hyderabad)
🏢 VENKATA PRANEETH DEVELOPERS PRIVATE
📍 Hyderabad