Company Description Unisol India Private Limited is India’s leading manufacturer of high-quality footwear soles, serving a wide range of footwear brands and producers across the country. The company focuses on consistent quality, innovation in sole design, and reliable delivery to support customers’ manufacturing needs. Unisol invests in modern production technologies and quality control processes to maintain high standards.

Team members work in a dynamic, growth-oriented environment with opportunities to contribute to product excellence and customer satisfaction.

Role Description The Customer Relationship Management Specialist is a full-time, on-site role based in Noida. This role involves managing and optimizing CRM systems to ensure accurate customer data, track interactions, and support sales and service activities. The specialist will handle customer queries, coordinate with internal teams to resolve issues, and maintain long-term customer relationships through regular communication and follow-ups.

Daily responsibilities include analyzing customer trends, preparing reports, supporting sales initiatives, and contributing to process improvements that enhance customer experience. The role also requires close collaboration with sales, operations,



and management to align customer strategies with business goals.

Qualifications

- Strong Customer Relationship Management (CRM) skills, including hands-on experience with CRM tools and customer lifecycle management.
- Excellent Communication skills, with the ability to present information clearly and build trusted relationships with customers and internal stakeholders.
- Solid Analytical Skills to interpret customer data, generate insights, and prepare actionable reports for decision-making.
- Sales and client engagement skills to support business development, upselling, and retention initiatives.
- Project Management capabilities to coordinate customer-related projects, track timelines, and ensure smooth execution.
- Bachelor’s degree in Business, Marketing, Operations, or a related field.
- Proficiency in MS Office (especially Excel and PowerPoint) and familiarity with CRM software.
- Ability to work on-site in Noida, prioritize tasks effectively, and collaborate in a rapid-paced manufacturing environment.
- Prior experience in manufacturing, footwear, or B2B customer service is an advantage.

📌 Customer Relationship Management Specialist (Noida)
🏢 UNISOL INDIA PRIVATE
📍 Noida