Job Overview

Shri Paramani Jewels is looking for a

CRM Executive to manage customer relationships and ensure smooth coordination from post-sales follow-up to product delivery.

Key Responsibilities

- Manage post-sales customer communication and follow-ups

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- Coordinate with customers regarding product delivery schedules and timelines

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- Schedule deliveries based on customer requirements and internal availability.

- Follow up with customers for pending payments before delivery

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- Coordinate with the sales and delivery teams to ensure products are delivered on time.

- Keep customers updated about order status, payment status, and delivery timelines.

- Maintain accurate customer and order records.

- Handle customer queries and ensure a smooth post-sales experience.

Requirements

- 2–4 years of experience in CRM, customer service, retail, or post-sales coordination.

- Excellent communication and interpersonal skills

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- Robust follow-up and coordination skills.

- Good organizational and time-management abilities.

- Customer-focused approach with attention to detail.

- Experience in jewellery, luxury retail, or high-value products will be an advantage.

📌 Customer Relationship Management Executive (New Delhi)
🏢 Shri Paramani Jewels
📍 New Delhi