Work From Home Opportunity | CRM Executive – Customer Communication & Support
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nCompany: Diya Greencity Pvt. Ltd.
nLocation: Remote (WFH)
nType: Full-Time
nIndustry: Real Estate / Customer Relationship Management
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nAre you a people-first professional with robust communication skills and a knack for organized follow-ups? Diya Greencity Pvt. Ltd. is hiring CRM Executives (Work From Home) to manage and nurture our growing customer base. We’re looking for energetic, sincere, and tech-savvy team members who can ensure a seamless customer experience from the comfort of their homes.
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n Key Responsibilities:
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- Handle customer calls through Exotel IVR system .
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- Communicate professionally via our WhatsApp Business Verified Device .
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- Send updates, follow-ups, and official communication using Google Workspace email .
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- Maintain and update customer records through Google Forms and Google Drive .
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- Use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.
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- Provide timely updates on customer queries, issues, and resolutions.
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n???? Requirements:
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- Prior experience in customer support, CRM, or telesales preferred.
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- Good spoken and written communication in Hindi and English .
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- Proficiency in using Gmail, Google Forms, Google Sheets/Drive, and MS Office.
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- Laptop/Desktop with a good internet connection and a quiet work environment.
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- Self-motivated, organized, and dependable with daily work tracking habits.
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n What We Offer:
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- Flexible remote work with defined targets and structured processes.
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- Training & onboarding on Exotel, Google Workspace, and CRM SOPs.
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- Performance-based incentives and opportunity for long-term growth.
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- A friendly and supportive work culture from an industry leader in real estate.
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nApply Now:
nIf you’re ready to help customers feel heard, informed, and cared for — we’d love to hear from you!