Shri Paramani Jewels is looking for a CRM Executive to manage customer relationships and ensure smooth coordination from post-sales follow-up to product delivery.
Key Responsibilities
- Manage post-sales customer communication and follow-ups.
- Coordinate with customers regarding product delivery schedules and timelines.
- Schedule deliveries based on customer requirements and internal availability.
- Follow up with customers for pending payments before delivery.
- Coordinate with the sales and delivery teams to ensure products are delivered on time.
- Keep customers updated about order status, payment status, and delivery timelines.
- Maintain accurate customer and order records.
- Handle customer queries and ensure a smooth post-sales experience.
Requirements
- 2–4 years of experience in CRM, customer service, retail, or post-sales coordination.
- Excellent communication and interpersonal skills.
- Solid follow-up and coordination skills.
- Good organizational and time-management abilities.
- Customer-focused approach with attention to detail.
- Experience in jewellery, luxury retail, or high-value products will be an advantage.
📌 Customer Relationship Management Executive (New Delhi)
🏢 Shri Paramani Jewels
📍 New Delhi
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