We are looking for an experienced CRM Manager with strong experience in the real estate industry to manage customer relationships, CRM operations, post-sales activities, and customer experience.
Key Responsibilities
- Manage day-to-day CRM operations and customer relationship activities.
- Lead and manage the CRM team and monitor team performance.
- Handle customer queries, complaints, escalations, and ensure timely resolution.
- Manage post-sales activities including booking, documentation, agreements, payments, and possession coordination.
- Monitor customer follow-ups and ensure timely closure of pending cases.
- Coordinate with Sales, Accounts, Legal, and other internal teams.
- Maintain accurate customer data and ensure regular CRM updates.
- Track customer feedback, satisfaction, and retention.
- Prepare CRM reports, MIS, and performance reports for management.
- Identify process gaps and implement improvements in CRM operations.
- Ensure a smooth customer experience throughout the sales and post-sales journey.
Requirements
- 3–5 years of experience in CRM management.
- Real estate industry experience is mandatory.
- Strong team management and leadership skills.
- Excellent communication and customer-handling skills.
- Positive knowledge of CRM software and MS Excel.
- Strong follow-up, coordination, and problem-solving skills.
- Experience in handling real estate customers and post-sales processes.