Manager – Customer Relations (Property Management)

Roles and Responsibilities:

- Managing the team of supervisors to deliver on ground delivery
- Managing customer relations with clients
- Building a network of third party contractors for work in the properties
- Addressing maintenance issue raised by tenant and owners
- Scheduling Property Inspections and preparing reports on the property at various

point in time
- Maintain and update databases of daily activities as per company standards
- Collection of rent, track rent escalation status, manage lease termination/expiration

and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs for this role:

- Service Request score
- House inspection work score
- Paid rent payment bill score
- Owner app download score
- Tenant app download score
- App Engagement /Document upload
- Google rating score




- Move in / Move out Inspection score

Skills Required:

- Excellent communication skills written and verbal
- Problem solving skills
- CRM Skills
- Strong coordination skills
- MS office, Email and digital skills

Educational Qualification & Work Experience:

- A graduate from any discipline is preferred
- Experience in admin/facility management/contractor related work preferred
- Min 4-year total work experience in any field is mandatory
- Min 1-year Customer relationship experience is mandatory
- Real estate experience preferred

Location

- Pune

Compensation:

- CTC – range 3.5LPA – 5LPA (exceptions considered for positive candidates)
- Incentives based on performance

📌 Customer Relationship Management Consultant (Pune)
🏢 SquareYards
📍 Pune