Role & responsibilities

- Manage and maintain relationships with customers throughout the property buying journey.

- Handle customer queries related to bookings, payments, documentation, construction updates, possession, and handover.

- Coordinate with Sales, Accounts, Legal, Projects, and other internal teams to resolve customer requirements.

- Maintain accurate customer records, communication history, payment details, and documentation in the CRM system.

- Conduct regular follow-ups with customers regarding pending payments, documents, agreements, and other formalities.

- Coordinate the booking and post-sales process, including agreement execution, demand letters, payment receipts, and related documentation.

- Handle customer complaints and concerns professionally and ensure timely resolution.

- Provide customers with regular updates regarding project progress, construction status, possession schedules, and other relevant information.

- Coordinate property visits, site visits, possession-related activities,



and customer meetings whenever required.

- Prepare and share customer statements, account details, receipts, and other documents as per company process.

- Monitor outstanding payments and coordinate with customers and the Accounts team for timely collections.

- Ensure timely and accurate updating of customer information in CRM/ERP systems.

- Maintain proper records of customer correspondence, commitments, complaints, and resolutions.

- Coordinate with internal departments to ensure smooth execution of post-sales activities.

- Assist in possession and handover processes, including documentation and customer coordination.

- Generate regular reports related to customer follow-ups, pending cases, collections, grievances, and closures.

- Ensure high standards of customer service and qualified communication at all times.

📌 Customer Relationship Executive (Noida)
🏢 Rudra Buildwell Projects
📍 Noida