Key Responsibilities

- Customer Support & Engagement: Serve as the main point of contact for client queries, concerns, and feedback via phone, email, and live chat.
- Relationship Management: Build and maintain solid, positive relationships with existing clients to drive customer retention and satisfaction.
- Issue Resolution: Investigate customer complaints, coordinate with internal departments (sales, operations, product) to resolve issues efficiently, and follow up to ensure satisfaction.
- Onboarding & Guidance: Assist new clients with onboarding, product/service orientation, and training to ensure smooth integration.
- Upselling & Cross-selling: Identify customer needs and offer relevant product upgrades or complementary services where applicable.
- Data & CRM Maintenance: Maintain detailed and accurate records of customer interactions, feedback, and ticket updates in the CRM database.
- Feedback Collection: Gather customer insights and share operational feedback with team management to help improve overall service quality.





Requirements & Qualifications

- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent practical experience).
- Experience: 1–3 years of experience in customer relationship management, customer support, client servicing, or account management.
- Skills:
- Exceptional verbal and written communication skills in English (and local languages if required).
- Strong active listening, empathy, and problem-solving skills.
- Familiarity with CRM systems (e.g., Salesforce, Zoho, HubSpot) and customer support desk tools (e.g., Zendesk, Freshdesk).
- Ability to stay calm and professional under pressure and handle difficult customer scenarios tactfully.
- Strong time-management and multi-tasking skills.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (Chandpole)
🏢 Tistabene Enterprices
📍 Chandpole