We are looking for a customer-focused and enthusiastic Customer Relations Executive to manage customer enquiries, maintain solid client relationships, and ensure a smooth customer experience throughout the project journey.
Key Responsibilities:
- Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide relevant information about projects and services.
- Follow up with prospective and existing customers regularly.
- Coordinate between customers and internal project/site teams.
- Maintain accurate customer details, enquiry records, and follow-up updates.
- Schedule client meetings, site visits, and appointments.
- Address customer concerns and coordinate with the concerned team for timely resolution.
- Keep customers updated about project progress, schedules, and related activities.
- Maintain professional and positive relationships with clients.
- Support the sales and marketing team in converting enquiries into potential customers.
- Prepare regular customer follow-up and status reports.