We are looking for a Customer Relationship Executive cum Receptionist to handle customer enquiries, telecalling, lead follow-ups, appointments, and front-office activities. The ideal candidate should have good communication skills, customer-handling ability, and a strong follow-up approach.
1. Lead Management & Calling
- Handle incoming enquiries and make outbound calls.
- Qualify leads and conduct timely follow-ups.
- Re-engage existing and inactive leads.
1. Appointment & Customer Handling
- Schedule showroom visits, test drives, and appointments.
- Welcome customers and handle enquiries professionally.
- Address customer concerns and coordinate for resolution.
1. CRM & Sales Support
- Maintain customer details and follow-up updates in CRM.
- Coordinate with Sales, Finance, and Service teams.
- Support sales through effective customer follow-up.
1.
Post-Sales Follow-up
- Conduct delivery and customer feedback calls.
- Support review, referral, and service follow-ups.
Requirements
- Any Degree / Plus Two.
- 0–2 years’ experience in telecalling, customer service, CRM, reception, or sales support.
- Telecalling experience preferred.
- Good communication in Malayalam and English
- Basic CRM and MS Excel knowledge.
- Valuable customer-handling and follow-up skills.
Company: Royal Drive Care Location: Kochi, Kerala
Work Location: In Person
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Customer Relationship Executive cum Receptionist (Kochi)
🏢 Royal Drive
📍 Kochi
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