Company Description Apnaaapan is a digital marketing agency dedicated to helping businesses reach new levels of growth through tailored online strategies and solutions. The agency provides high-quality services that support clients in managing and expanding their digital presence.
Apnaaapan emphasizes building trust and long-term partnerships with customers by focusing on reliability and transparency. As a one-stop destination for digital marketing needs, the team works collaboratively to deliver measurable results and value for clients.
Role Description The Customer Relationship Executive is a full-time, in office position based in Jaipur. This role involves managing day-to-day interactions with clients, addressing inquiries, and ensuring a positive experience throughout the customer journey. The executive will maintain and strengthen business relationships by understanding client needs, coordinating with internal teams, and providing timely updates on services and campaigns.
Responsibilities include monitoring customer satisfaction, resolving issues, gathering feedback, and suggesting improvements to enhance service quality.
The role also requires maintaining accurate records of client communications and supporting the development of long-term customer engagement strategies.
Qualifications
- Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on delivering consistent, high-quality support.
- Candidates should possess Business Relationship Management and Client Relations skills to build and maintain long-term partnerships with clients.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
- Relevant experience in customer-facing roles within digital marketing, advertising, or related industries is beneficial.
- Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
- Solid organizational and time-management skills, with attention to detail and follow-through.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.