We are looking for a Customer Relationship Executive (CRE) who will be responsible for maintaining robust customer relationships, handling customer communication, coordinating service-related activities, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer enquiries through calls, WhatsApp, and other communication channels.
- Make follow-up calls to existing and prospective customers.
- Coordinate with customers regarding service appointments and vehicle requirements.
- Follow up with customers after service to collect feedback and ensure satisfaction.
- Handle customer complaints and coordinate with the concerned departments for resolution.
- Maintain accurate customer records and update CRM systems regularly.
- Inform customers about service schedules, offers, campaigns, and dealership activities.
- Conduct customer retention and follow-up activities.
- Achieve assigned customer engagement and follow-up targets.
- Coordinate with the Sales, Service, and Insurance teams as required.
- Prepare daily/weekly reports on calls, follow-ups, appointments, and customer feedback.
Requirements
- Minimum +2 / Diploma / Degree qualification.
- Previous experience in Customer Relationship / Telecalling / Automobile / Service Industry is added advantage
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Excel.
- Customer-oriented attitude with good follow-up skills.
- Ability to handle multiple customer interactions professionally.
- Freshers with good communication skills can also apply.
What We Offer
- Best in Industry Salary
- Attractive Incentives
- Professional work environment
- Career growth opportunities
- Training and development support
- Opportunity to build a career in the Automobile Industry
Contact number : (phone hidden) Pay: From ₹12,000.00 per month