AniMeta is working to improve livestock healthcare and support the dairy farming community through ethnoveterinary solutions, technology and tele-veterinary services.
We are looking for a passionate and responsible professional who wants to work with a purpose and create an impact in the dairy farming community.
Experience:
- 5+ years of total experience
- 2–3 years of experience in a Managerial/CRM role
Key Responsibilities
- Establish and manage the customer support system for dairy farmers.
- Onboard and manage veterinarians for the tele-veterinary consultation panel.
- Develop and implement SOPs and processes for CRM activities.
- Facilitate the e-commerce supply chain to ensure smooth and timely order fulfilment.
- Coordinate with different departments to resolve customer queries and ensure timely support.
- Take ownership of customer experience and satisfaction.
- Prepare and submit timely reports on customer support, consultations, complaints and other CRM activities.
We are looking for someone who is
- Good at communication and relationship management
- Strong in coordination and follow-up
- Process-oriented and responsible
- Comfortable working in a startup setting
- Passionate about working with the dairy farming community
Join AniMeta and be part of our mission to improve livestock healthcare and the lives of dairy farmers.
- Interested candidates can share their CV with us.