Company Description Bloomfield Innovations | UniRP is a specialized ERP software company focused on serving universities, colleges, and higher education institutions. The team designs and delivers fully customizable ERP solutions that address the distinct academic and administrative needs of each institution.

Its platform streamlines operations, improves efficiency, and supports data-driven decision making across campuses. By enhancing student experiences and institutional effectiveness, Bloomfield Innovations provides scalable, future-ready technology built for growth and innovation.

Role Description The Customer Relations Executive is a full time, on-site role based in Rajkot. This position is responsible for managing day-to-day interactions with educational institution clients, addressing inquiries, resolving service issues, and ensuring consistent customer satisfaction.

The role involves understanding client requirements, coordinating with internal teams to support product implementation and usage, and proactively following up on open items. The executive will track and report customer feedback, identify opportunities to improve service quality, and support relationship-building activities such as training sessions, check-in calls, and review meetings.



The role also includes maintaining accurate records of client communication in CRM or related systems and contributing to customer-focused process improvements.

Qualifications

- Strong interpersonal skills and relationship-building abilities to engage with diverse stakeholders in higher education.
- Client relations and customer satisfaction experience, with a focus on managing expectations and nurturing long-term partnerships.
- Customer service skills, including handling inquiries, resolving issues promptly, and providing clear follow-up.
- Excellent verbal and written communication skills for professional presentations, emails, and meetings.
- Ability to work on-site in Rajkot and collaborate effectively with cross-functional product and support teams.
- Also need to travel at different client sites for maintaining customer relations.
- Basic understanding of ERP or SaaS solutions, preferably within the education sector, is an advantage.
- Bachelor’s degree in business, communications, or a related field, or equivalent relevant experience.
- Strong organizational skills, attention to detail, and comfort working with CRM or customer support tools.

📌 Customer Relations Executive (Rajkot)
🏢 Bloomfield Innovations | UniRP
📍 Rajkot