Customer Relations Executive – Two-Wheeler Service Showroom

Job Responsibilities:

- Welcome customers and attend to their needs.

- Understand customer complaints and service requirements.

- Explain the service details, estimated cost, and delivery time.

- Coordinate with service advisors and technicians.

- Keep customers informed about the progress of their vehicle service.

- Handle customer questions and complaints in a polite manner.

- Call customers to inform them about service completion and vehicle delivery.

- Take feedback from customers after service.

- Make service reminder and follow-up calls.

- Maintain customer details and service records.

- Inform customers about upcoming services and maintenance.

- Ensure good customer satisfaction and maintain a good relationship with customers.

Skills Required:





- Good communication skills.

- Friendly and polite attitude.

- Basic computer knowledge.

- Good telephone handling skills.

- Ability to handle customer complaints calmly.

- Good follow-up and coordination skills.

- Knowledge of two-wheelers/service is an advantage.

Qualification:

- Plus Two / Diploma / Degree.

- Freshers can apply.

- Previous experience in customer service or automobile service will be an advantage.

Pay: ₹9,000.00 - ₹15,000.00 per month

Perks

- Cell phone reimbursement

- Health insurance

- Leave encashment

- Provident Fund

Work Location: In person

📌 Customer Relation Executive (CRE) (Kottayam)
🏢 Purackal Honda
📍 Kottayam