Location: Pune, India

At Altrove, we believe that every customer interaction is a reflection of our design ethos - intentional, thoughtful, and human. As our Omni-channel Customer Experience Manager, you ll be the bridge between our online store and physical retail experience. If you enjoy problem-solving, have an eye for aesthetics, and thrive in high-touch customer environments, we d love to meet you. This role is onsite, full time, based out of our studio in Pune.

Key Responsibilities:

Customer Experience:

- Handle post-sale queries across email, WhatsApp, Instagram DMs, and website chat.
- Resolve issues related to delays, exchanges, damages, and refunds with grace and accuracy.
- Coordinate with our warehouse for replacements and dispatches.
- Maintain accurate inventory on Zoho and Shopify.
- Share insights with the digital and merchandising team to enhance customer experience.

Operations & Admin Support:

- Assist the accounts team with COD settlements and refund tracking.
- Support store operations including inventory checks, packaging, billing coordination, and customer follow-ups
- Coordinate stock transfers and replenishment cycles with the warehouse.
- Maintain system hygiene across Shopify, Zoho, and WhatsApp Business.
- Escalate service issues proactively and participate in weekly reviews.

Required Qualifications





- Bachelor s Degree in any field
- 1-3 years of experience in customer service, retail, or e-commerce
- Strong written and spoken communication skills
- Confidence in handling customers in-person and online

Preferred Qualifications

- Customer Satisfaction and Customer Service skills
- Experience in home decor, lifestyle, or fashion brands
- Working knowledge of Zoho, Shopify, Excel/Google Sheets
- Familiarity with WhatsApp Business and related tools
- Proficiency in inventory management and store operations
- Prior experience in the retail industry.

What you will gain

- Exposure to both digital and physical retail strategy
- An inside view into how design-led businesses operate and grow
- A front-row seat to customer psychology, storytelling, and brand building.
- Hands-on training in retail and customer experience
- Direct mentorship from Altrove s Executive Leadership
- Structured learning sessions and regular feedback to support growth
- A supportive, design-first workspace that values care, clarity, and creativity

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Experience Manager (Pune)
🏢 Altrove In
📍 Pune