Job Summary

Meet the Team.

Customer

Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience and accelerate value realization. Our team, Solution Validation Services (SVS), is an integral part of Cisco Customer Experience, specializing in pre-deployment solution validation, software qualification, and architectural assurance for complex, mission-critical networks prior to Go-Live. We help Tier-1 Service Providers, Web/Cloud hyperscalers, and large Enterprises tackle their toughest business and operational challenges through network-centric testing, digital twin lab simulations, and advanced test automation. Our success is proven through accelerated customer deployments, reduced operational risk, premier customer satisfaction metrics, and employee engagement excellence.

Your Impact As an Architect in SVS, you will provide top-tier technical leadership and drive the validation strategy for next-generation Service Provider networks.

Architectural Influence: Translate complex validation outcomes and testbed findings into actionable business risk mitigation strategies for C-level and senior engineering leadership.

Solution Validation Assurance: Lead end-to-end testing of next-generation Service Provider routing architectures, major software releases (Cisco IOS-XR 64-bit), and modern transport solutions (SRv6, BGP EVPN, Routed Optical Networking) to guarantee production readiness.

Lab Digital Twin Simulations: Build full-scale, high-fidelity customer simulations in world-class SVS test laboratories to uncover, isolate, and resolve sophisticated protocol, scale, and multi-vendor interoperability bottlenecks before production deployment.

Test Automation Excellence: Architect and implement continuous test automation frameworks using Cisco pyATS/Genie, CXTM, and CI/CD pipelines, driving automated test coverage and accelerating project delivery velocity.

Defect Advocacy Engineering Liaison: Act as the primary technical escalation authority during validation, partnering directly with Cisco Product Engineering (XR Dev, HW/Silicon teams) to triage defects, validate SMUs/patches, and ensure rapid resolution.

Pre-Sales Scoping Leadership: Partner with SVS Business Development Managers (BDMs) and Account Teams on pre-sales scoping, developing Statements of Work (SOW), Level of Effort (LOE) models, and Joint Test Plans on Record (JTPOR).

Mentor, coach, and elevate the technical proficiency of consulting engineers across the global SVS organization, fostering a culture of innovation and delivery excellence.





Decision Making Scope of Impact

- Strategic Autonomy: High degree of technical autonomy: determines validation methodologies, test strategies, and architectural best practices across global SP engagements.
- Business Impact: Decisions directly impact customer Go-Live success, network availability, multi-million dollar project margins, and Cisco's trusted advisor standing with Tier-1 accounts.
- Organizational Alignment: Translates global CX and SVS strategic priorities into concrete technical initiatives, testbed innovations, and delivery standards.

Leadership Autonomy

- Self-Direction Initiative: Operates with high autonomy, determining methods and validation frameworks on strategic, high-visibility customer projects.
- Strategic Advisor: Serves as a trusted technical advisor to leadership and customers, translating strategic technology goals into actionable validation programs.
- Team Leadership: Champions innovation, leading internal initiatives to advance SVS testing capabilities, tooling, and delivery best practices. Role-Specific Responsibilities

- Customer Architectural Engagement: Collaborate closely with customer Principal Architects, Cisco Account Teams, and CX Technical Leaders to define validation scopes, acceptance criteria, and migration test strategies.
- Deliverable Governance: Author, review, and formally approve key SVS deliverables, including Detailed Test Plans (DTP), Joint Test Plans on Record (JTPOR), Method of Procedures (MOP), and End of Test Reports (EOTR).
- Performance Scale Validation: Synthesize complex traffic profiles and performance benchmarks utilizing industry-standard hardware traffic generators (Spirent TestCenter, Keysight/Ixia IxNetwork) and WAN impairment tools to validate line-rate throughput, QoS behavior, and failover convergence.
- Automation Tooling Leadership: Drive the adoption of Infrastructure as Code (IaC) and Test Automation as Code across SVS delivery pods, building reusable pyATS test scripts and CI/CD validation pipelines.
- Advanced Troubleshooting RCA: Lead root cause analysis (RCA) on sophisticated customer defects, analyzing packet captures, router debug logs,



and telemetry streams to pinpoint software bugs and configuration regressions.
- Knowledge Transfer Assets: Champion knowledge sharing by authoring best-practice whitepapers, test methodology playbooks, and reusable test suites to scale delivery efficiency globally.

Minimum Qualifications

- Education Experience: Typically requires a Bachelors or Masters degree in Computer Science, Electrical/Telecommunications Engineering, or equivalent plus 10-15+ years of relevant experience in Service Provider network design, testing, validation, or advanced technical delivery.
- Core Platform Expertise: Deep, hands-on architectural and validation expertise in Cisco Service Provider routing platforms and network operating systems.
- Consulting Client Engagement: Proven experience in customer-facing consulting, technical leadership, or solution architecture roles engaging with senior-level decision makers.
- Certifications: Expert-level Cisco certification (CCIE Service Provider or CCIE Enterprise/Routing Switching) or equivalent proven industry standing is strongly desired.
- Software Automation: Demonstrable foundation in software programmability and automation scripting (Python, REST APIs, JSON/YAML).
- Communication Skills: Exceptional written and verbal communication, executive presentation, and interpersonal skills with the ability to navigate ambiguous, high-pressure environments.

Preferred Technical Qualifications

Solid architectural understanding and hands-on validation expertise across minimum two of the following SP domain areas:
- 1.

Service Provider Core Edge Routing

Architectures (Converged SDN Transport RON):

Cisco SP Platforms

• Operating Systems

• Core Routing Protocols

• Segment Routing Traffic Engineering

• Multi-Service VPNs EVPN

• SP Network Timing 5G Sync

• Routed Optical Networking (RON)

• SP Resiliency Security

- 2. SP Automation, Orchestration, Observability Tooling: Cisco pyATS Genie Test Frameworks

• SP SDN Orchestration Controllers

• Data Modeling Interfaces

• Streaming Telemetry Observability

• Scripting CI/CD Pipelines

- 3.

Test Lab

Simulation, Traffic Generation Telco Cloud:

Hardware Traffic Generation

• Virtualization Digital Twin Platforms

• SP Cloud Telco Infrastructure

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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