Customer & Consumer Insights Specialist/Manager

Experience: 3+ years

Location: Bengaluru, India

About Us

At The Indus Valley, were on a mission to make Indian kitchens healthier with safe, toxin-free cookware rooted in Indian tradition. We serve 10 lakh+ customers and are backed by leading venture capital firms.

Why This Role Matters

Youll be the voice of the customer, uncovering consumer needs and behaviors and translating them into actionable insights that shape products, marketing, and business strategy.

Key Responsibilities

- Lead qualitative and quantitative consumer research, including interviews, surveys, home visits, product testing, and consumer studies.
- Conduct field research to understand consumer behavior, needs, and pain points.
- Analyze research findings, customer feedback, NPS, and other data to identify trends and opportunities.
- Translate insights into explicit,



actionable recommendations for product and business teams.
- Create insight reports, presentations, and dashboards.
- Collaborate with Product, Marketing, Design, and Business teams.

What Were Looking For

- 3+ years of experience in consumer insights, market research, or customer research.
- Candidates from Kantar, Ipsos, NielsenIQ, GfK, Toluna, or similar research organizations preferred.
- Strong experience in qualitative and quantitative research.
- Strong analytical, communication, and presentation skills.
- Comfortable with fieldwork, consumer interviews, and home visits.
- Experience in D2C, FMCG, consumer products, or retail is a plus.

Interested folks can share your resume to [email protected]

📌 Customer & Consumer Insights Specialist (Bengaluru)
🏢 The Indus Valley
📍 Bengaluru