We are looking for a Customer Support professional to join our team and handle technical support, customer interactions, and escalations.

Key Responsibilities

- Handle and coordinate with the Technical Team for customer issues.

- Manage customer interactions through appropriate support channels.

- Resolve and follow up on customer escalations effectively.

- Provide clear, professional, and timely communication to customers.

- Manage and track customer issues using ticketing/support tools.

- Coordinate with internal teams to ensure timely issue resolution.

- Be available for 24/7 support requirements, including shifts or urgent support when required.

Requirements

- Good verbal and written communication skills.

- Solid customer-handling and problem-solving abilities.

- Experience working with ticketing tools/support systems.

- Ability to handle escalations professionally.

- Good coordination skills with technical and internal teams.

- Willingness to work in a 24/7 support environment when required.

- Prior experience in technical/customer support will be an advantage.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 Customer Co-ordinator (Bengaluru)
🏢 Cosmoserve Tech Private
📍 Bengaluru