Key Responsibilities

- Ensure customer communications comply with applicable regulations.

- Review customer notifications, advisories, campaigns, letters, emails, SMS, and digital messages before release.

- Track regulatory changes and update communication processes accordingly.

- Work with Compliance, Legal, and Business teams to obtain required approvals.

- Maintain consistent messaging across all customer touchpoints.

- Manage communication schedules and customer notification timelines.

- Verify that all communications are explicit, accurate, and complete.

- Secure stakeholder approvals before customer release.

- Maintain communication archives for audit purposes.

- Release communications within defined regulatory timelines.

- Keep records of communications and approval evidence.

- Prepare reports for internal and external audits.





- Assist with compliance reviews and investigations.

- Monitor communication effectiveness and compliance performance.

- Safeguard customer data privacy and confidentiality.

- Ensure customer data privacy and confidentiality are maintained.

Required Qualifications

- Graduate or postgraduate degree in any discipline.

Experience

- At least 2 years of experience in customer communication, compliance, service operations, quality, or regulatory affairs.

- Experience handling customer communications in regulated industries is preferred

Interested candidates can share their CV at [email protected]

Thanks,

Shilpa

Team HR

📌 Customer Communications Specialist II Jaipur
🏢 Aavas Financiers
📍 Jaipur