Role & responsibilities

- Handle customer, dealer, vendor, recycler, and buyer queries through phone, WhatsApp, and digital platforms.

- Assist users with registration, app usage, scrap collection requests, orders, and transactions.

- Manage day-to-day backend operations and maintain accurate customer and transaction records.

- Coordinate with customers, scrap dealers, recyclers, vendors, and collection teams for smooth operations.

- Monitor collection requests, orders, and transactions and ensure timely closure.

- Resolve customer issues and coordinate with the relevant teams for quick resolution.

- Maintain follow-ups, reports, operational records, and documentation.

- Support onboarding and active usage of Ri8Value and Ri8Value Scrap Mart.

- Identify recurring customer and operational issues and suggest improvements.

- Ensure a professional, responsive, and positive customer experience.

- Support basic data entry, MIS preparation, and daily operational reporting as required.

Preferred candidate profile

- Graduate or 12th pass with relevant experience in customer service, backend operations, telecalling, e-commerce, or similar roles.

- Good communication skills in English, Hindi, and Marathi preferred.

- Comfortable using WhatsApp,



mobile applications, email, and basic computer applications.

- Basic knowledge of MS Excel/Google Sheets will be an advantage.

- Valuable coordination, follow-up, and problem-solving skills.

- Ability to communicate professionally with customers, dealers, vendors, recyclers, and collection partners.

- Comfortable working in a fast-paced startup environment.

- Candidates with experience in scrap, recycling, waste management, logistics, e-commerce, or field-service operations will be preferred.

- Freshers with good communication and computer skills may also be considered.

Perks and benefits

- Salary: 10,000 12,000 per month

- Sales Incentives

- Opportunity to work with a technology-driven waste management and circular economy startup.

- Hands-on experience in customer service, digital platforms, backend operations, and business operations.

- Opportunity to learn and grow with Ri8Value and Ri8Value Scrap Mart.

- Performance-based growth opportunities.

- Professional and supportive working environment.

- Opportunity to contribute to a waste-to-value and circular economy initiative.

📌 Customer Care Operations Manager (Panvel)
🏢 Ri8foldx Technologies (opc)
📍 Panvel