We are looking for a motivated and customer-focused Call Center Executive to handle customer calls, resolve queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have good communication skills, a professional attitude, and the ability to handle customers effectively.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Understand customer queries, complaints, and requirements.
- Provide accurate information about products, services, orders, or processes.
- Resolve customer issues promptly or escalate them to the appropriate department.
- Make follow-up calls and maintain regular communication with customers.
- Record customer interactions and update information in the CRM/system.
- Meet assigned call, productivity, quality, and customer-service targets.
- Maintain a polite, skilled, and helpful approach during every interaction.
- Follow company policies, call-handling procedures, and quality standards.




- Coordinate with internal teams to resolve customer concerns.
- Maintain confidentiality of customer and company information.work from home.

Requirements
- 12th pass or graduate; relevant experience is an advantage.
- Good verbal communication skills in English and Hindi.
- Basic computer knowledge and familiarity with CRM systems.
- Good listening, problem-solving, and interpersonal skills.
- Ability to work under pressure and meet targets.
- Freshers can also apply, depending on the company's requirements.

Preferred Skills
- Customer service skills
- Communication and active listening
- Problem-solving ability
- Basic MS Office/computer skills
- Positive attitude and willingness to learn
- Teamwork and time management

Experience 0–3 years of experience in call center, customer support, telecalling, or a related field

Pay: ₹9,892.48 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (Jaipur)
🏢 SVG Express Services
📍 Jaipur