We are looking for a Customer Care Executive to handle customer queries, provide accurate information, resolve concerns, and maintain a positive customer experience.
The ideal candidate should have good communication skills, patience, discipline, and a skilled approach to customer service.
Key Responsibilities
- Handle customer calls, queries, and service requests.
- Understand customer concerns and provide appropriate solutions.
- Provide accurate information about products, services, and processes.
- Handle customer complaints professionally and politely.
- Follow up with customers when required.
- Maintain records of customer interactions and follow-ups.
- Coordinate with internal teams to resolve customer issues.
- Ensure timely responses to customer queries.
- Follow company policies, processes, and service standards.
- Complete assigned tasks within the required timelines.
Requirements
- Graduation is mandatory.
- 6 Months–5 Years of experience in Customer Care, Customer Service, BPO, Telecalling, or a similar role.
- Good communication skills in Bengali and Assamese.
- Hindi and English communication skills will be an advantage.
- Good listening and problem-solving skills.
- Professional and polite communication style.
- Disciplined, punctual, and responsible.
- Ability to handle multiple customer queries efficiently.
- Basic computer knowledge and familiarity with email and MS Office.
- Ability to work effectively in a team and follow established processes.
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits
- Paid sick time
- Paid time off
Work Location: In person
📌 Customer Care Executive (Ambattur)
🏢 NCS Consultancy
📍 Ambattur
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