We are looking for a customer-focused and enthusiastic Customer Care Executive to join our team. The candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer calls, messages, and inquiries professionally.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and concerns in a timely manner.
- Maintain good communication and professional relationships with customers.
- Follow up with customers when required.
- Coordinate with internal teams to resolve customer-related issues.
- Maintain records of customer interactions and follow-ups.
- Ensure high levels of customer satisfaction.
Requirements
- Excellent communication and customer-handling skills.
- Good proficiency in English and Hindi.
- Friendly, patient, and professional approach.
- Valuable listening and problem-solving skills.
- Basic computer knowledge.
Prior experience in customer service/call handling will be an advantage.
Benefits
- Health insurance
- Paid sick time
Work Location: In person
📌 Customer Care Executive (Kozhikode)
🏢 NIBIT INTERNATIONAL PVT - SALPIDO
📍 Kozhikode
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