- Handle customer calls, chats, and queries professionally.
- Understand customer concerns and provide appropriate solutions.
- Maintain a high level of customer satisfaction.
- Resolve customer complaints within the defined TAT.
- Provide accurate information regarding products, services, orders, or processes.
- Maintain proper records of customer interactions.
- Follow company policies, SOPs, and quality standards.
- Coordinate with internal teams whenever required for issue resolution.
- Achieve defined productivity, quality, and customer satisfaction parameters.