Customer Care Executive Location: Sultanpur, Delhi Type: Full-Time Experience: 1–3 years About Nappa Dori At Nappa Dori, we celebrate craftsmanship and design-led storytelling. Rooted in Indianheritage with a contemporary global outlook, our brand spans artisanal leather goods and lifestyleproducts. We are looking for a customer-focused and proactive Customer Care Executive to join our Customer Experience team.

The ideal candidate should possess excellent communicationand problem-solving skills, with the ability to deliver exceptional customer service acrossmultiple communication channels. This role is best suited for someone passionate aboutcreating positive customer experiences. Key Responsibilities● Handle customer inquiries through phone calls, emails, Whats App, live chat, andsocial media platforms.● Resolve customer complaints, returns, exchanges, refunds, and delivery issues.● Provide accurate information regarding products, pricing, promotions, andorder status.● Coordinate with Warehouse, Logistics, E-commerce, and Retail teams.● Process customer orders, cancellations, returns,



and exchanges.● Maintain customer interaction records using CRM systems.● Follow up to ensure complete issue resolution.● Escalate complex issues to relevant departments.● Monitor customer feedback and improve service.

Qualifications● Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.● 1–3 years of experience in Customer Service or Customer Support.● Experience in retail, fashion, luxury, or e-commerce industry preferred. What You’ll Do:● Excellent verbal and written communication skills.● Experience using CRM software or helpdesk tools.● Strong interpersonal and problem-solving skills.● Basic knowledge of Microsoft Office.● Attention to detail and organizational skills.● Time management and multitasking abilities. What We’re Looking For:● Passion for delivering outstanding customer experiences.● Calm and empathetic approach while handling customers.● Positive attitude and solution-oriented mindset.● Experience in fashion, lifestyle, luxury, retail, or e-commerce brands is an advantage.

📌 Customer Care Executive (New Delhi)
🏢 Nappa Dori
📍 New Delhi