We are looking for a Customer Care Executive to support our testing and calibration laboratory operations. The role involves customer communication, documentation, data entry, report preparation, follow-ups, and coordination with customers and internal technical teams.
Key Responsibilities
- Handle customer calls and understand their testing and service requirements.
- Coordinate with customers regarding testing, samples, documents, quotations, and reports.
- Prepare and maintain customer and laboratory-related documents.
- Work on MS Word and MS Excel for documentation, data entry, and record maintenance.
- Prepare and update Excel sheets, trackers, and reports.
- Maintain accurate records of customer inquiries, follow-ups, and testing requirements.
- Coordinate with the technical/laboratory team regarding customer requirements and testing status.
- Follow up with customers and internal teams for pending documents or information.
- Check documents and data for accuracy and completeness.
- Maintain proper filing and records of customer-related documents.
- Assist in day-to-day office and documentation activities.
- Escalate technical queries to the concerned team member when required.
Requirements
- Diploma or B.Tech in Electrical / Electronics / related engineering field.
- Freshers are welcome to apply.
- Good knowledge of MS Word and MS Excel.
- Good communication and customer-handling skills.
- Good documentation and record-keeping skills.
- Basic computer knowledge.
- Good attention to detail and accuracy.
- Willingness to learn laboratory processes and technical documentation.
- Good coordination and follow-up skills.
Key Skills MS Excel | MS Word | Documentation | Data Entry | Customer Coordination | Calling | Follow-ups | Record Management | Team Coordination
What We Offer
- Practical exposure to testing and calibration laboratory operations.
- Training and guidance from the technical team.
- Prospect to develop technical, documentation, and customer-handling skills.
- Career growth based on performance.
Pay: ₹16,000.00 per month
Work Location: In person
📌 Customer Care Executive (Sahibzada Ajit Singh Nagar)
🏢 Med Devices Lifesciences
📍 Sahibzada Ajit Singh Nagar
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