Kukreja Infrastructure is looking for an experienced Customer Care Manager to lead customer relationship and after-sales activities. The ideal candidate should have strong experience in Real Estate / Construction, excellent customer-handling skills and the ability to manage escalations effectively.
Key Responsibilities
- Manage the complete customer care and relationship management function.
- Handle customer queries, complaints, escalations and service requests.
- Ensure timely resolution of customer issues through coordination with internal departments.
- Coordinate with Sales, Accounts, Legal, Projects, Maintenance and other teams.
- Handle customer communication related to payments, documentation, possession and project-related matters.
- Manage and maintain customer databases, records and correspondence.
- Monitor customer satisfaction and ensure a high standard of customer service.
- Handle difficult customer situations and resolve escalations professionally.
- Conduct regular follow-ups with customers and ensure timely closure of pending matters.
- Prepare MIS and reports related to customer complaints, requests and resolutions.
- Lead and guide the customer care team, if applicable.
- Develop and maintain long-term customer relationships.
Requirements
- Qualification: Graduate in any discipline; MBA/PGDM will be an advantage.
- Experience: 12–15 years of relevant experience in Customer Care / Customer Relationship Management.
- Experience in Real Estate / Construction industry is preferred.
- Excellent communication and interpersonal skills.
- Strong negotiation, problem-solving and customer-handling abilities.
- Positive knowledge of MS Office and Excel.
- Strong team management and coordination skills.
- Ability to handle senior customers and escalations professionally.
Job Type: Full-time Department: Customer Care / Customer Relationship Management
Industry: Real Estate / Construction
Salary: Up to ₹50,000 per month, depending on experience and suitability.