Responsibilities for Customer Care Representative

· Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

· Answer any questions the customer may have about available products and services

· Establish new customer accounts, recording account information on written forms or digitally

· Listen to customer concerns and complaints with the goal of identifying the causes of the problem

· Select appropriate responses to customer issues and work quickly to resolve them

· Refer advanced cases to management for resolution, providing background information as necessary

· Maintain and regularly update financial account information using computer software programs

· Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications for Customer Care Representative





· Call center or customer service experience preferred

· Flexibility to work different shifts (including evenings, weekends, or holidays)

· Willingness to participate in training before hire and on-the job

· Ability to pass a pre-employment background investigation and drug screen for certain positions

· Excellent listening skills and an empathetic voice and manner

· Dedication to customer satisfaction

· Basic knowledge of computer software and office systems

· Ability to thrive in quick-paced environment, multitasking while keeping focus on the customer

· Familiarity with all of the goods and services offered by the company

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Care Executive (Jaipur)
🏢 klarity jewels
📍 Jaipur