We are looking for a Customer Care Executive / Client Services Representative who will be the key point of contact between clients and our internal creative and technical teams.

The ideal candidate should have excellent communication skills, a customer-focused approach, good coordination abilities, and the confidence to manage client queries and relationships.

This role is suitable for candidates with 0–2 years of experience, including freshers with strong communication and interpersonal skills.

Key ResponsibilitiesClient Relationship Management

- Act as the primary point of contact for clients throughout the project lifecycle.
- Understand client requirements, objectives, expectations, and timelines.
- Onboard new clients and ensure all requirements are clearly captured.
- Maintain regular communication with clients through calls, emails, and meetings.
- Handle client queries, feedback, clarifications, and concerns promptly.
- Maintain strong client relationships and ensure a positive customer experience.

Project Coordination
- Translate client requirements into clear briefs for internal teams.
- Coordinate with producers, editors, designers, technical teams, studio operations, and marketing teams.
- Track project timelines, milestones, dependencies, and deliverables.
- Follow up with internal teams to ensure timely project completion.
- Identify potential delays or issues and communicate them proactively to clients and management.
- Ensure internal teams have the required information and resources to execute projects effectively.

Sales & Upselling
- Identify opportunities to introduce additional services to existing clients.
- Promote services such as video production, motion graphics, branding, live streaming, graphic design,



and other creative solutions.
- Assist in preparing proposals, quotations, and service packages.
- Support the team during client negotiations and closure processes.
- Follow up with existing clients for repeat business and new project opportunities.

Customer Satisfaction & Quality
- Ensure client deliverables are completed on time and according to agreed requirements.
- Coordinate client feedback with relevant internal teams.
- Follow up on revisions and ensure feedback is addressed appropriately.
- Handle customer complaints and escalations professionally.
- Conduct post-project follow-ups and collect client feedback.
- Maintain relationships with existing clients and encourage repeat projects.

Reporting & CRM
- Maintain accurate client information and communication records.
- Update CRM/client databases with project status and follow-up details.
- Track client interactions, project progress, and pending requirements.
- Prepare basic reports related to client satisfaction, project status, repeat business, and upselling.
- Share client feedback and service improvement suggestions with management.

Required Skills
- Excellent verbal and written communication skills.
- Strong communication skills in English and Kannada.
- Good customer service and relationship management skills.
- Strong follow-up and coordination abilities.
- Ability to communicate confidently with clients.
- Positive problem-solving and interpersonal skills.
- Ability to multitask and manage multiple client requirements.
- Basic knowledge of MS Office / Google Workspace.
- Customer-focused and professional attitude.
- Willingness to work from the office in Whitefield, Bengaluru.

Pay: ₹200,000.00 - ₹253,200.00 per year

Work Location: In person

📌 Customer Care Executive (Bengaluru)
🏢 KairaHire Solutions Private
📍 Bengaluru