We are looking for enthusiastic and customer-focused Undergraduate Freshers to join our team. The ideal candidate should have excellent communication skills, a good command of English, and the ability to handle customer queries professionally.
Key Responsibilities
- Handle customer queries and provide appropriate solutions through chat.
- Communicate with customers professionally and courteously.
- Understand customer concerns and resolve issues within the defined guidelines.
- Maintain accurate information while handling multiple chats when required.
- Follow company policies, processes, and quality standards.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a positive customer experience throughout the interaction.
Eligibility & Requirements
- Undergraduate students/freshers can apply.
- Positive written and verbal communication skills.
- English proficiency is mandatory.
- Strong typing and basic computer skills.
- Ability to understand and respond to customer queries clearly.
- Good problem-solving and interpersonal skills.
- Comfortable working in a team and meeting performance targets.
- Willingness to work in rotational shifts, if required.
What We Offer
- Opportunity to start your career in the customer service industry.
- Training and guidance for freshers.
- Professional and supportive work environment.
- Career growth opportunities.
- Competitive salary and incentives as applicable.
Interested candidates can apply with their updated resume on (phone hidden)