Freshers

Job Title: Customer Care Executive – Voice Location: IT Park, ChandigarhProcess: International BPO – US-based Customers

:We are hiring Customer Care Executives for an international customer support process. The selected candidates will be responsible for handling customer queries through calls , resolving concerns efficiently, and ensuring a positive customer experience.

ROTATIONAL NIGHT SHIFTS

Key Responsibilities

- Handle customer queries and concerns through voice support.
- Provide accurate information and effective resolutions.
- Maintain qualified communication and customer service standards.
- Identify relevant upselling opportunities during customer interactions.
- Meet assigned performance, quality, and productivity targets.

Eligibility:
- Graduate candidates can apply.
- Good English communication skills are required.
- Freshers and candidates with relevant BPO/customer-service experience can apply.
- Candidates should be comfortable working in rotational night shifts and rotational weekoffs.

Shift Details:
- Rotational shifts, with the first shift starting at 4:30 PM and the last shift starting at 2:30 AM.
- Shifts can be allocated as per business requirements.
- Weekoffs are rotational and may fall on any two consecutive days, such as Saturday–Sunday or Sunday–Monday.
- Weekoffs rotate on a monthly basis.

Compensation:




- Fixed Salary: ₹20,100/month
- Night Shift Allowance: Up to ₹3,000/month
- Performance Incentives: Up to ₹7,000/month

Work Location: IT Park, ChandigarhWork Mode: Work From Office (WFO)

If you are confident in your communication skills and comfortable working in an international BPO environment with rotational night shifts, we encourage you to apply.

- Voice Process
- International Voice Process
- Customer Support Executive
- Customer Care Executive
- Customer Service Executive
- International BPO
- Voice Support
- Inbound Calling
- Outbound Calling
- Call Handling
- Customer Handling
- Client Handling
- Query Resolution
- Complaint Resolution
- Issue Resolution
- Escalation Handling
- Customer Satisfaction
- English Communication
- Verbal Communication
- Active Listening
- Problem Solving
- Objection Handling
- Upselling
- Cross-selling
- Sales & Customer Support

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Bachelor's (Preferred)

Language:
- English (Preferred)

Work Location: In person

📌 Customer care Executive (Chandigarh)
🏢 eClerx
📍 Chandigarh