Experience: Minimum 6 Months (Customer Support / BPO)
Employment Type: Full time
About the Role
We are looking for an engaging and customer-focused Customer Support Executive to manage incoming customer inquiries via Voice, Chat, and Email channels. The ideal candidate will have at least 6 months of customer service experience and strong fluency in Bengali or Assamese, along with good communication skills in English/Hindi, to effectively assist our diverse customer base.
Key Responsibilities
- Handle customer inquiries, concerns, and requests via Voice, Chat, or Email promptly and professionally.
- Provide accurate, valid, and complete information using the appropriate methods and tools.
- Identify and assess customers' needs to achieve satisfaction and resolve issues on the first contact whenever possible.
- Maintain clear and accurate records of customer interactions and account details.
- Coordinate with internal teams to resolve escalated issues in a timely manner.
- Adhere to communication guidelines, procedures, and company policies.
Required Skills & Qualifications
- Language Proficiency: Must be fluent in Bengali or Assamese (verbal and written).
Knowledge of English/Hindi is required.
- Experience: Minimum 6 months of experience in a Customer Support, Call Center, or BPO role.
- Strong active listening, verbal, and written communication skills.
- Basic computer skills and familiarity with CRM systems or support ticketing software.
- Problem-solving attitude and ability to handle difficult customer interactions with patience.
What We're Looking For
- A customer-first mindset with high empathy and active listening skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong ownership and commitment to team performance goals.
Pay: ₹23,000.00 - ₹28,000.00 per month
Benefits
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please share CTC and Notice
Experience:
- Customer support: 1 year (Preferred)