Company Description Naidu Hall The Family Store, part of VNH Naidu Hall, is a leading manufacturer and retailer of lingerie and apparel with over 85 years of tradition and expertise. The brand serves a broad customer base through multiple labels covering innerwear, outerwear, and clothing for men, women, infants, and children.

Known for its focus on quality, comfort, and innovation, Naidu Hall combines heritage with modern design to deliver exceptional products. The company continues to grow its presence in the retail and e-commerce space, offering customers a trusted, family-oriented shopping experience.

Role Description This full-time, in office Customer Care – E Commerce role is based in Chennai and focuses on supporting online customers of Naidu Hall The Family Store. Day-to-day responsibilities include responding to customer inquiries via phone, email, chat, and social media, and resolving issues related to orders, deliveries, returns, exchanges, and product information.

The role involves tracking and documenting customer interactions, coordinating with warehouse, logistics, and store teams to ensure timely resolution, and monitoring customer feedback to improve service quality.

The Customer

Care specialist will also assist with updating order status, following up on pending cases,



and maintaining high standards of customer satisfaction in line with the brand’s values.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, complaints, and post-purchase assistance effectively.
- Candidates should possess excellent Communication skills, including clear written and verbal communication, to interact with customers and internal teams.
- Candidates should possess solid Analytical Skills to understand customer issues, identify patterns, and suggest improvements to processes.
- Candidates should possess a focus on Customer Satisfaction, with the ability to empathize, build rapport, and ensure positive shopping experiences.
- Previous experience in e-commerce customer care or retail operations is preferred, especially within apparel or fashion.
- Comfort with basic computer applications, order management systems, and online customer support tools is desirable.
- Ability to work on-site in Chennai, manage multiple queries simultaneously, and maintain accuracy under high-volume conditions.

Requirements Qualification - Degree

Experience - 2-3 Years

Language - Tamil, English, Hindi

📌 Customer Care - E Commerce (Chennai)
🏢 Naidu Hall The Family Store
📍 Chennai