- Deep Power Platform knowledge: Power Apps, Power Automate, Power BI, Power Pages.
- Hands-on C#, .NET and JavaScript development.
- Experience with Azure Functions, Logic Apps and Service Bus.
- Robust production troubleshooting, debugging, RCA and incident management.
- Experience in managed services/application support.
- Ability to independently own customer issues from triage → resolution → closure.
- Strong customer communication and stakeholder management.
- Ability to handle escalations and complex technical issues.
- Experience identifying recurring issues and implementing preventive improvements.
- Ability to mentor junior team members.
- Exposure to AI-assisted troubleshooting/support tools is expected.
Overall profile: This is more of a Senior D365 CE technical support / application support role rather than a pure D365 developer or implementation role.
📌 CRM Technical / Dynamics 365 CE Support Engineer (Hyderabad)
🏢 Gokool Digital
📍 Hyderabad
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