We are looking for an experienced CRM Operations Manager to manage CRM team operations and support campaign automation projects. The ideal candidate should have strong project coordination and operations experience, excellent communication skills, and the ability to work effectively in an offshore–onshore delivery model.
Key Responsibilities
- Manage day-to-day CRM team operations and activities
- Monitor and manage JIRA ticket boards, tasks, and project status
- Track due dates, pending activities, and missing information
- Coordinate with offshore and onshore teams to ensure smooth project execution
- Handle and maintain timesheets and operational reports
- Support campaign automation projects and related operational activities
- Perform regular status checks and follow up on pending actions
- Ensure accurate documentation and timely completion of deliverables
- Identify operational gaps and coordinate with relevant teams for resolution
Required Skills
5+ years of experience in Project Management / Operations
Strong experience in CRM Operations
Hands-on experience with JIRA / ticket management
Experience working in an Offshore–Onshore model
Experience in timesheet management and status tracking
Understanding of campaign automation projects
Advanced knowledge of MS Office – Word & Excel
Solid written and verbal English communication skills
Excellent coordination, follow-up, organization, and problem-solving abilities