- Manage customer relationships from booking to possession and post-handover.
- Handle customer queries, complaints, and escalations.
- Coordinate with Sales, Accounts, Legal, Projects, Engineering, and MEP teams.
- Monitor customer payments, documentation, agreements, and possession activities.
- Ensure timely resolution of customer issues and maintain customer satisfaction.
- Manage CRM records, MIS reports, and customer feedback.
- Lead and monitor the CRM team and ensure KPI achievement.
- Coordinate customer site visits, handover, and post-possession support.
Key Skills
- Excellent communication and customer-handling skills.
- Robust coordination and problem-solving ability.
- Knowledge of real estate/construction processes.
- Good MS Excel, CRM software, and reporting skills.
- Team management and leadership skills.
Qualification: Graduate in Management, Marketing. MBA preferred.