We are looking for a strategic, data-driven, and customer-focused CRM Manager to manage customer relationships, optimize lead journeys, and drive stronger engagement, retention, and conversions.

Key Responsibilities

- Develop and manage CRM strategies to improve customer engagement and conversions.
- Oversee the complete lead lifecycle from inquiry to conversion and retention.
- Maintain accurate customer and lead data across CRM platforms.
- Monitor lead movement, follow-ups, conversion rates, and team performance.
- Create and analyze *CRM reports, dashboards, and performance MIS.
- Identify lead gaps and implement strategies to improve *response and conversion rates.
- Coordinate with sales, admissions, marketing, and other teams for seamless lead management.
- Develop customer communication and follow-up processes to improve engagement.
- Ensure timely updates, data accuracy, and effective utilization of the CRM system.




- Analyze customer behavior and CRM data to identify *growth and retention opportunities.

Ideal Candidate

- 3+ years of experience in CRM, Customer Relationship Management, Sales Operations, EdTech, Education, or a related industry.
- Strong understanding of *CRM platforms, lead management, and sales funnels.
- Excellent analytical, communication, and team coordination skills.
- Strong knowledge of *MIS, Excel, dashboards, and CRM reporting.
- Ability to manage large volumes of leads and customer data.
- Result-oriented mindset with strong attention to detail and process optimization skills.

Location: Recent Delhi

Experience: 3+ Years

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 CRM Manager (Jhandewalan)
🏢 Mahatma Gandhi University
📍 Jhandewalan