Experience : 3.00 + years

Salary : Confidential (based on experience)

Shift : (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type : Office ()

Placement Type : Full time Permanent Position

**(*Note: This is a requirement for one of Uplers' client - iDare - Support, Safety and Wellness)

**What do you need for this opportunity?

Must have skills required: Kylas, Zoho, Hubspot, LeadSquared, Salesforce, Wati iDare - Support, Safety and Wellness is Looking for:**** Job Title: CRM Lead

Work Location: Bangalore

Qualification: Bachelor/master's degree in marketing or a related field

Experience: 4 to 6 years

Department: Sales & Marketing

Role Overview: As CRM Lead at iDare, you will own the end-to-end lead and customer lifecycle, ensuring timely responses, high-quality engagement, strong data governance, and measurable improvements in conversion, retention, and overall customer experience.

This role blends CRM ownership with hands-on execution and team management. If you are data-driven and compassionate, we invite you to join our energetic sales & marketing team and contribute to our company’s success.

About Us: At iDare, we are more than just a company; we are a movement dedicated to empowering individuals to recognize, prevent, cope with, and fight against abuse. As India's first holistic and intersectional mobile application, we prioritize creating a safe and supportive environment where healing and wellness can flourish.

We’re seeking a self-motivated, compassionate salesperson to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.

Responsibilities:

- CRM & Funnel Ownership
- Own and manage the complete lead funnel: inquiry → engagement → scheduling → conversion → follow-up
- Define and track funnel stages, SLAs, and response benchmarks




- Ensure consistent handling of leads across services
- Lead Performance & Analytics
- Track lead sources (Meta, Google, website, partnerships, referrals, events)
- Analyse conversion rates, drop-offs, and response timelines
- Share regular reports and insights with marketing and leadership
- Team Leadership & Coordination
- Manage and coach the Response & Engagement team
- Set call/chat quality standards, scripts, and follow-up protocols
- Coordinate with therapists, counsellors, legal experts, marketing and operations teams
- CRM Systems & Data Governance
- Ensure accurate lead tagging, segmentation, and documentation
- Work with CRM Admin/Tech to maintain automations and integrations
- Maintain clean, compliant, and reliable CRM data

- CRM Process Improvement
- Identify gaps in lead handling and user experience
- Implement automation, re-engagement flows, and process optimisations
- Support scaling of lead volume without compromising quality
- Regular quality checks of the response team & monitoring

Requirements:

- Bachelor/master's degree in marketing or a related field; CRM certifications are valued.
- 4–6 years of experience in CRM, sales operations, customer success, or lead management, preferably in service sector.
- Proficiency with CRM tools and platforms; strong data hygiene and governance practices.
- Data-driven mindset paired with empathetic, customer-focused communication.
- Excellent written and verbal communication; proven ability to collaborate cross-functionally.




- Hands-on experience in team leadership, mentoring, and coaching.
- Demonstrated leadership, problem-solving, and decision-making abilities in fast-paced environments.
- Proactive, adaptable, and solutions-focused with a strong sense of ownership and accountability.

Why Join Us:

- Opportunity to work in a dynamic and innovative environment.
- Competitive salary and benefits package.
- Room for growth and professional development.
- Joining a team dedicated to making a positive difference in society, where you'll have the chance to pioneer innovative solutions in addressing and combating abuse.

iDare is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply. If you're looking to be part of something meaningful, to work in a supportive and inclusive environment, and to make a tangible impact on society, then iDare is the place for you. Join us in our mission to build a safer and healthier world for all. How to apply for this opportunity?

- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!

About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

📌 CRM Lead (Bengaluru)
🏢 Uplers
📍 Bengaluru