We are looking for an experienced Senior CRM to manage customer relationships throughout the property booking, agreement, payment, possession, and post-sales process. The candidate will be responsible for ensuring smooth communication with customers and coordinating with internal departments for timely resolution of customer queries and requests.

Key Responsibilities

- Manage customer relationships from booking to possession and post-sales.

- Handle customer queries, complaints, requests, and escalations professionally.

- Coordinate with Sales, Accounts, Legal, Projects, and other departments.

- Maintain accurate customer records, documentation, and CRM data.

- Coordinate for agreement registration, payment follow-ups, receipts, and other customer documentation.

- Provide regular updates to customers regarding project progress, possession, and other relevant matters.

- Monitor outstanding payments and coordinate with customers for timely collections.

- Handle customer requests related to NOC, demand letters, statements, possession,



and other documents.

- Ensure timely resolution of customer issues and maintain proper follow-up records.

- Prepare customer reports, MIS, and status updates for management.

- Support the team in improving customer satisfaction and overall customer experience.

- Manage escalated cases and ensure proper closure within defined timelines.

- Maintain professional communication with customers through calls, emails, and meetings.

Required Skills

- Excellent communication and interpersonal skills.

- Robust customer-handling and problem-solving abilities.

- Good knowledge of CRM processes in the real estate industry.

- Strong follow-up and coordination skills.

- Good knowledge of MS Excel, Word, and CRM software.

- Ability to handle multiple customers and tasks simultaneously.

- Good documentation and reporting skills.

- Professional and customer-focused approach.

📌 Crm Manager (Pune)
🏢 Amco Landmark
📍 Pune