Manager - CRM - Customer Service & Strategy - RFB - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM - Responsible for managing Customer Relationship Management (CRM) with a focus on customer service and strategic initiatives.
- Oversee customer service operations and develop strategies to improve customer satisfaction and retention.
- Coordinate with various teams to implement CRM tools and processes effectively.
- Lead efforts to analyze customer data and feedback to enhance service delivery.
- Manage CRM projects and ensure alignment with business goals.
- Requires strong leadership and communication skills to manage teams and stakeholders.
- The role is based in Mumbai/Thane area and involves working in a corporate office setting.
- Ideal candidates should have experience in CRM, customer service management, and strategic planning.
📌 CRM Manager - Customer Service and Strategy (Thane)
🏢 Tata Capital Finance
📍 Thane
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