We are looking for an experienced CRM Executive to join our team in the jewellery industry. The ideal candidate should have a minimum of 3 years of relevant CRM experience specifically in the jewellery industry and be skilled in customer relationship management, follow-ups, and customer retention.

Key Responsibilities

- Manage and maintain customer relationships and CRM databases.

- Handle customer follow-ups through calls, WhatsApp, SMS, and other communication channels.

- Maintain accurate customer records, purchase history, and interaction details.

- Follow up with existing customers for repeat purchases, new collections, offers, and events.

- Coordinate with the sales team to improve customer engagement and conversions.

- Handle customer queries, feedback, and complaints professionally.

- Track leads and follow-ups and ensure timely closure.

- Prepare regular CRM reports and customer activity reports.

- Develop and maintain strong relationships with existing and potential customers.





- Support customer retention and loyalty initiatives.

Qualifications

- Effectively manage customer interactions, track leads, and enhance customer relationships.

- Strong interpersonal and communication skills, both written and verbal, to engage effectively with HNI clientele.

- A keen understanding of the luxury and lifestyle sector, including the latest industry trends and customer preferences.

- Problem-solving abilities and the capacity to handle customer inquiries and resolve issues efficiently.

- Bachelor's degree in Business, Marketing, or a related field is preferred

Must have skills:

- Customer Service skills

- Excellent communication and interpersonal skills

- Knowledge of jewelry trends and styles

- Experience in the luxury industry and in sales.

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 CRM Executive (Jaipur)
🏢 VINAYAK JEWELS INDIASITAPURA JAIPUR
📍 Jaipur