- Manage the complete customer relationship process from booking to possession
- Handle customer queries, requests, complaints and escalations
- Coordinate with Sales, Accounts, Legal, Construction and Management teams
- Maintain accurate customer records and update CRM software regularly
- Monitor payment schedules, outstanding payments and documentation
- Coordinate allotment letters, agreements, receipts and other customer documents
- Manage possession-related coordination and customer handover process
- Track customer commitments, follow-ups and pending issues
- Prepare CRM MIS reports, customer status reports and management dashboards
- Ensure timely communication with customers through calls, emails and messages
- Maintain proper records of customer interactions and resolutions
- Develop and maintain solid long-term customer relationships
- Ensure timely resolution of customer grievances and escalations