- Coordinate with clients and internal departments to forecast, plan, execute, track, and update all shipments and orders.

- Serve as a consistent point of contact for client queries regarding warehousing, logistics, inventory, transportation and shipment.

- Track shipment status and resolve service-related issues; promptly communicate updates to clients.

- Prepare, verify, and send invoices to clients for services rendered; resolve billing queries and discrepancies.

- Accountable for accurate client, shipment, billing, and AR records in WMS.

- Generate periodic MIS, shipment, billing, and reconciliation reports using Excel and WMS

- Assist in the execution of value-added services such as packaging, returns, and distribution solutions ,to pass correct information to warehouse as per SOP.

- Collaborate cross-functionally to support seamless account operations and address client requests.

- Ensure compliance with company policies, client SLAs, SOPs and logistics regulations.

Qualifications

Required skills & Qualifications:

- Bachelor’s degree (preferred: Commerce, Business Administration, Supply Chain,



or related fields).

- 1–4 years’ experience in CRM, account coordination, billing/invoicing, or related roles in logistics and warehousing.

Career Path

- Growth to Senior CRM Executive, Team Lead – CRM, or Analyst roles as experience expands.

Skills

- Proficiency in WMS, CRM tools, MS Excel

- Knowledge of accounts payable, billing,reporting,reconciliation and invoicing processes.

- Valuable analytical, organizational, and problem-solving skills.

- Understanding of warehousing, logistics, inventory, and transportation basics.

- Integrity, attention to detail, and accountability in client and financial dealings.

- Communication ,collaboration skills and teamwork

Additional information

Key Performance Indicators (KPIs)

Female candidates with experience in 3PL/4PL supply chain management are preferred.

Type full time

Location

Gurugram

Department

Operation

Posted On

Posted 167 days Ago

Posted By

Admin

📌 CRM Executive (Gurugram)
🏢 AWL INDIA
📍 Gurugram