About the Role

Spice Up Foods is looking for a confident, organised and customer-friendly CRM Executive who can handle incoming customer calls, WhatsApp enquiries and day-to-day customer communication.

The role will primarily involve handling our B2C customers, along with selected B2B enquiries and follow-ups.

The candidate should be comfortable managing multiple conversations at the same time across calls, WhatsApp, Excel/Google Sheets and internal systems.

Key Responsibilities

· Handle incoming B2C customer calls professionally and promptly

· Respond to customer enquiries received through WhatsApp, phone and other communication channels

· Understand customer requirements and provide correct product, pricing and order-related information

· Assist customers with product selection, order placement, payment queries, delivery status, order tracking, returns, replacements, complaints and product usage-related queries

· Handle selected B2B customer enquiries and coordinate follow-ups

· Maintain regular follow-up with leads and interested customers

· Convert genuine enquiries into orders wherever possible

· Maintain proper customer records and follow-up details

· Update and manage data in Excel / Google Sheets

· Coordinate with sales, dispatch, production and other internal teams for customer requirements

· Track pending customer issues until closure

· Handle complaints calmly and ensure proper resolution

· Maintain records of calls, leads, complaints and follow-ups

· Manage multiple WhatsApp conversations efficiently

· Build long-term relationships with repeat customers

· Identify frequent customer issues and report them to management





· Ensure customers receive timely and accurate responses

Mandatory Skills & Experience

· Prior experience in handling B2C customers is mandatory

· Experience in customer service, CRM, telesales or customer support

· Robust communication skills in Hindi and English

· Comfortable speaking with customers over the phone

· Good written communication for WhatsApp and customer messages

· Good working knowledge of Excel / Google Sheets

· Comfortable using computers, CRM software, WhatsApp Web and other online tools

· Ability to handle multiple calls, chats and tasks simultaneously

· Strong follow-up and organisational skills

· Customer-friendly, patient and solution-oriented attitude

· Ability to handle difficult or dissatisfied customers professionally

· Good listening and problem-solving skills

Preferred Experience

Candidates with experience in the following will be preferred:

· D2C / e-commerce companies

· FMCG / Food / Consumer brands

· Handling both B2C and B2B customers

· CRM or order-management software

Candidate Profile

We are looking for someone who is comfortable talking to customers throughout the day, can manage several conversations simultaneously and does not get overwhelmed while switching between phone calls, WhatsApp, Excel and internal coordination.

The candidate should be confident, polite, responsive and capable of taking complete ownership of customer queries until resolution.

Strong B2C customer handling experience, Hindi and English communication skills, and good computer knowledge are essential for this role.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 CRM Executive-C &B CustomerHandling (Tangra)
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