Company Description Advance Decorative Laminates, founded in 2016, is a growing brand that supplies decorative laminates, fire-retardant wall panels, louvers, and soffit ceiling panels for residential and commercial projects. Positioned as “The Complete Surface Interiors Solution Brand,” the company focuses on providing end-to-end surface solutions that meet modern design and safety standards.

Its product range supports architects, interior designers, and builders in delivering high-quality interior finishes. With a strong presence in the interiors market and an active online platform at www.advancelam.com, the company offers opportunities to contribute to a dynamic and expanding business.

Role Description This is a full-time, in office CRM Executive role based in Delhi, India. The CRM Executive will manage customer relationships, maintain and update customer databases, and track interactions to ensure a consistent and positive customer experience.

Responsibilities include monitoring customer feedback, supporting customer retention initiatives, coordinating with the sales team on follow-ups, and preparing reports on customer behavior and trends. The role involves handling customer queries, identifying opportunities for upselling or cross-selling,



and collaborating with internal teams to improve service quality and customer satisfaction. The CRM Executive will also help implement CRM processes and best practices to enhance efficiency and support business growth.

Qualifications

- Candidates should possess strong Analytical Skills to interpret customer data, monitor CRM metrics, and generate actionable insights.
- Candidates should possess skills in Customer Retention and Customer Experience to manage relationships, address concerns, and support loyalty programs.
- Candidates should possess excellent Communication skills to interact with customers and coordinate with internal teams in a clear, professional manner.
- Candidates should possess Sales-related skills to support lead follow-up, identify upselling and cross-selling opportunities, and assist with conversion activities.
- Relevant qualifications such as a bachelor’s degree in business, marketing, or a related field are preferred.
- Experience with CRM software and MS Office tools, along with strong organizational and time-management abilities, will be beneficial.
- Prior experience in building materials, interiors, or a related industry is an advantage but not mandatory.

📌 CRM Executive (Delhi)
🏢 Advance Decorative Laminates
📍 Delhi